Executive Vice President, Operations

Doug Taylor

Doug Taylor joined Global in February 2020 as the Executive Vice President, Operations. His responsibilities include Customer Support and Payments.

As an experienced operations executive, Doug’s passion for blending technology, process and people to deliver the best possible customer outcome began during his time with Capital One Financial (COF).  Doug spent 15 years in Marketing and Operations for Capital One’s credit card business, where he used lean manufacturing techniques and emerging technologies to help revolutionize how Capital One went to market with its credit card products.

Doug rose within Capital One to serve as the Head of Operations for Capital One Auto Finance, where for five years he built world class digital servicing capabilities and implemented strategies to encourage customers to migrate to these digital platforms.

Prior to joining Global, Doug was the Chief Operating Officer at Toyota Commercial Finance, where he evolved the Operations and Technology functions in order to support expansion of the lending business into new markets.

Doug holds a Bachelor of Science in Statistics and Systems Engineering from the United States Military Academy at West Point. He is a Veteran of the United States Army with deployments to Cuba, Rwanda and the Middle East. Doug works closely with Board of Directors for Camp Summit in Paradise, Texas, helping children and adults with disabilities reach their personal potential by providing recreational, therapeutic and social activities in an authentic, natural camp setting.

Kurt Grossheim
Favorite quote:

“There are no secrets to success. It is the result of preparation, hard work, and learning from failure.”

– General Colin Powell