Tulsa, Okla., January 15, 2025 —
At Global Holdings, we take pride in providing best-in-class payment processing solutions that empower our partners in the debt settlement industry. As we begin 2025, we’re thrilled to share the results of our recent year-end 2024 Partner Satisfaction Survey. The feedback from our partners highlights our strengths in innovation, reliability, and customer service, reaffirming our position as a leader in the industry.
Outstanding Satisfaction Scores
The numbers speak for themselves—our partners consistently rated their satisfaction with Global at the highest levels. When asked to rate their overall satisfaction with Global, most respondents gave us top marks, with an overwhelming number rating their experience between 8 and 10 (average score 8.8). Notably, our payment processing solutions received exceptional scores, with multiple respondents giving a perfect 10/10 for satisfaction (average score 8.9).
“I never had an issue with the payments not being processed timely, which allows us to create a relationship with the creditors, and as a result of that, it allows us to obtain better terms with our settlement agreement, which creates satisfied customers.”
Our service and support also received high ratings, with one respondent emphasizing, “quick response time” as a key reason for their positive experience. Timeliness and accuracy continue to be major factors in how our partners measure success, and we’re proud that our efforts are making a difference.
A Leader in the Industry
One of the most exciting takeaways from the survey is our strong market position. When asked how we compare to other processors, our partners again rated us highly, reinforcing that Global Holdings remains at the forefront of the debt settlement industry. Several respondents noted that they value our commitment to innovation, with one stating, “I love that Global is always trying to innovate and stay ahead.” This feedback reflects our ongoing commitment to evolving alongside our partners and the broader financial services landscape.
“Global is the gold standard for payments in our space.”
What Sets Us Apart
Beyond the numbers, the qualitative feedback from our partners sheds light on why they continue to trust Global Holdings. A common response theme was our ability to deliver reliable, accurate, and timely service. One partner specifically called out “timeliness and accuracy” as major contributors to their satisfaction.
Additionally, our responsiveness and proactive support continue to be appreciated. While we acknowledge that there’s always room for improvement, the overwhelmingly positive feedback affirms that we’re on the right track in delivering a seamless experience.
“They are the best dedicated account in the industry. Their reputation markets itself.”
Valuable Partner Feedback and Continuous Improvement
While the survey results were overwhelmingly positive, we also appreciate the constructive feedback shared by our DSP partners. The Annual Partner Survey is one of the many feedback loops Global utilizes to capture improvement opportunities. Partners asked for enhanced communication, including real-time notifications of processing changes and support inquiries.
At Global Holdings, we recognize that valuable insights from our partners help shape our strategic planning, product roadmap, and commitment to service excellence. We are actively incorporating this feedback into our initiatives for 2025, ensuring that we continue to enhance the partner experience while maintaining our reputation for reliability and innovation.
Continuing to Raise the Bar
As we look ahead to 2025, we remain committed to listening to our partners and enhancing our ecosystem of solutions. We’re continuously investing in new technologies and refining our processes to ensure that our payment processing solutions remain the gold standard in the industry. The insights from this survey help us prioritize initiatives that will drive even greater satisfaction and unlock additional value for our partners.
| Question: | Average Score: |
|
On a scale of 0 to 10, how would you rate your satisfaction with these payment processing products? |
8.8 |
|
On a scale of 0 to 10, how satisfied are you with Global’s service and support? |
8.9 |
|
On a scale of 0 to 10, how would you rate Global’s market position compared to other processors? |
8.8 |
|
On a scale of 0 to 10, how satisfied are you with Global overall? |
8.8 |
Thank you to everyone who participated in the survey. Your feedback fuels our passion for excellence, and we look forward to another year of delivering unparalleled service and innovation.
About Global Holdings LLC
Global Holdings LLC was founded in 2003 by a team of payment-processing industry veterans and is now the leading payment processor for the consumer debt-relief market. Leveraging a robust technology platform and artificial intelligence, Global is setting the industry standard for today and tomorrow. For more information visit www.ghllc.com or follow us on LinkedIn.
