At Global Holdings, we’re not just building software—we’re building an ecosystem that empowers Debt Settlement Providers (DSPs) to deliver better outcomes for customers, streamline their operations, and confidently navigate regulatory complexity. As we reflect on a transformational 2024 and look ahead to 2025, one thing is clear: innovation, collaboration, and partner-centric design are at the core of everything we do.
2024: Delivering What Matters
This past year, we delivered a series of impactful features across our Core Processing and Prime CRM platforms—each designed to reduce friction, increase automation, and elevate the experience for DSPs and their customers.
Prime CRM 2024 Highlights
Automated Settlements: Previously, negotiators and supervisors faced delays due to manual review processes, which risked account breakage and renegotiations. In 2024, we rolled out an automated settlement readiness bot that identifies eligible accounts based on business rules and routes them for timely action. The impact? Faster settlements, quicker fee collections, and higher customer retention directly boost DSP revenue and customer satisfaction.
Attorney Workspace: DSPs engaging law firms gained a major productivity boost with the introduction of the Attorney Workspace. Instead of navigating disjointed tools, attorneys now benefit from a unified hub to manage tasks, reviews, approvals, and customer interactions. This feature improved workflow efficiency and significantly reduced resolution time on critical cases, reinforcing trust between customers and providers.
Pre-Enrollment Loan Integrations: Sales teams and affiliates can now determine the best debt solution from a single interface, thanks to over five pre-enrollment loan integrations within Prime CRM. This unified experience enhances agent effectiveness, increases conversion rates, and accelerates onboarding — delivering a smoother journey from lead to program enrollment.
Core Platform 2024 Enhancements
2024 also marked a turning point in how we engage with the DSP community, particularly in the ideation and design of our Core Processing platform.
Webhooks and the Developer Portal: Born from direct DSP feedback, our Webhooks launch represents a quantum leap in how our systems communicate. By engaging DSP partners at every stage — from surveys to prototype reviews — we co-created a tool that gives partners real-time access to the events that matter most. This proactive push of data reduces delays, enables immediate action, and reduces dependence on manual reporting. With our new Developer Portal, partners can access API documentation, integration guides, and tailor their Webhooks experience — making integrations faster and more reliable than ever.
2025: Scaling Smarter, Serving Better
As we move into 2025, our focus turns to expansion—of capabilities, collaboration, and customer outcomes. A simple truth drives our roadmap: when our DSP partners succeed, so do the consumers they serve. That’s why each planned feature represents a technical improvement and a strategic leap forward for the entire debt settlement ecosystem.
Prime CRM: What’s Next
Credit History Reporting – In 2Q25, Prime CRM will launch a credit reporting tool to help DSPs streamline their sales qualification process. When DSPs engage with customers, having up-to-date and accurate tradeline data is crucial for recommending the best program. Manual data collection from consumers is time-consuming and prone to omissions, while alternative data services are often costly or provide incomplete information. This new tool will offer seamless customer authentication and deliver timely, accurate data to DSPs. The added capability in Global Prime CRM will help DSPs reduce both call duration and enrollment costs.
Prime CRM Portal Enhancements – Prime CRM will enhance its customer portal to empower debt settlement customers to self-service key deposit and settlement-related tasks independently without agent intervention. This enhancement will enable faster settlements and improve draft adherence by providing a better omnichannel digital experience. Its retention-focused tools will keep customers informed and engaged while freeing your team to focus on higher-value tasks. Fully integrated with Prime CRM, the portal will streamline operations, boost retention, and reduce costs—delivering a more innovative solution for both customers and businesses.
Prime AI Agent – Prime CRM’s new AI Agent will streamline both customer service and debt settlement negotiations. It will automate routine customer inquiries and administrative work, allowing service agents to respond faster and tackle higher-priority issues. It will deliver real-time insights and smart cash flow and fee collection strategies for negotiators to create more personalized settlements. Built seamlessly into Prime CRM, this AI-powered solution boosts productivity, cuts costs, and continuously improves through machine learning—delivering a more efficient experience for both customers and agents, increasing settlement volume and customer retention.
Core Platform: Redefining the Deposit Experience
We’re reimagining deposits in 2025 —not just the mechanics, but the mindset. Our redesigned Deposit Experience will give DSPs smarter tools to help customers make on-time, optimized deposits that align with their debt payoff strategy. We’re also reimagining authorization-to-debit workflows using design thinking to streamline operations and eliminate friction for both DSPs and customers. And that’s not all – we’re expanding the range of deposit methods available, giving customers more flexibility than ever before. These innovations will supercharge deposit accuracy and efficiency, driving smoother transactions and ultimately delivering better results for debt settlement customers.
This evolution isn’t just about convenience. It’s about partner confidence. A streamlined, predictable deposit process means fewer missed payments, higher program retention, and more people becoming debt-free.
A Culture of Co-Creation
At Global Holdings, DSPs are not just customers — they’re co-creators. Our approach to product development starts and ends with their input. In 2024, we embedded DSP voices in our ideation process, from the earliest whiteboarding sessions to usability testing and live feedback loops. The Webhooks project is a case study in this model: collaborative, transparent, and focused on solving real problems with real impact.
This engagement model is more than a process — it’s a philosophy. One that reflects our belief that the best fintech solutions come from the intersection of field expertise and engineering excellence.
The Value of a Unified Ecosystem
One feature is helpful, and a suite of them is powerful. But a seamlessly integrated ecosystem? That’s transformative.
What sets Global apart is the features we ship and the value they unlock together. Our Prime CRM and Core platforms aren’t siloed tools—they’re connected engines of efficiency. Automation in settlements complements real-time data from Webhooks. Pre-enrollment integrations feed cleaner, faster decisions. The upcoming deposit experience will connect directly to both compliance checks and customer workflows.
Together, these capabilities deliver unmatched control, visibility, and scalability. For DSPs, it means less toggling between systems. For consumers, it means faster service and better experiences. For the industry, it means a new standard of care powered by innovation.
Leading the Industry Forward
Global Holdings isn’t just keeping pace with the debt settlement industry — we’re setting the pace. Our track record speaks volumes, but we’re not resting on our reputation. Instead, we’re doubling down on what works: partner collaboration, product innovation, and a relentless focus on results.
As we continue to roll out new features in 2025 and beyond, we invite DSPs to remain at the center of our development process. After all, the challenges we solve together today are the competitive advantages we build for tomorrow.
This is more than a roadmap—it’s a movement, and Global is proud to lead the way.
Built on Reliability
Of course, even the most forward-thinking roadmap is only as strong as the platform it runs on. That’s why uptime, reliability, and system performance remain a top priority at Global Holdings. Our commitment is simple: to provide a seamless, uninterrupted experience that partners can count on — every day, every transaction. As we innovate for the future, we continue to invest in the stability and scalability of our systems to ensure they perform exactly as needed, when needed. Because in debt settlement, timing matters — and reliability is non-negotiable.
To learn more about how Global Holdings can improve your outcomes, contact our Premier Support Team at 888-746-3281.
